Last updated: March 15, 2026
This Privacy Policy describes how FORJALABSTUDIO (the "Website", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a payment from our website (the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services. Please read this Privacy Policy carefully. By using our Services, you agree to the collection and use of your information as described herein.
What Personal Information We Collect
The type of personal information we collect depends on how you interact with our Website. Information we collect directly from you:
Contact Details: Including your name, address, phone number, and email address.
Order Information: Including billing address, shipping address, payment confirmation, and email address.
Visual Content: Private personal photographs provided by you for the specific purpose of creating 3D models and figures.
Customer Support Information: Any information you choose to include in communications with us.
When you create an account on our website, we collect and store the following personal data:
- Email address
- Name (optional)
- Tracking number (if provided)
This data is used solely to provide access to your account and allow you to track your shipment. The legal basis for processing this data is Art. 6(1)(b) GDPR (performance of a contract). Database and Hosting (Supabase).
Database and Hosting
We use Supabase (Supabase Inc., USA) to store and manage user data. Supabase processes personal data such as email addresses and tracking numbers on our behalf. Data processing is based on a Data Processing Agreement (DPA) in accordance with Art. 28 GDPR. Data may be transferred to servers outside the EU. Appropriate safeguards such as Standard Contractual Clauses (SCCs) are applied.
Shipment Tracking
Our website allows users to enter and access shipment tracking numbers. When using this feature, users may be redirected to external tracking services (e.g., DHL). We do not control how these third-party services process personal data. Please refer to their respective privacy policies.
Cookies
Our website may use cookies necessary for authentication and session management.These cookies are essential for the functionality of user accounts and do not require consent.
Information collected automatically (Usage Data)
We use cookies and similar technologies (such as Google Analytics) to collect information about your interaction with the Website, including device information, IP address, and browser type.
How We Use Your Personal Information
Providing Products and Services: We use your personal information and uploaded photographs to fulfill our contract with you. This includes processing payments, shipping your 3D figures, and the technical transformation of your images into 3D models.
Marketing and Advertising: We may use your information to send promotional messages (only with your consent) or to tailor advertisements on other websites.
Security and Fraud Prevention: To detect and investigate potentially fraudulent or illegal activities.
Disclosure of Personal Information (Service Providers)
To provide our specialized service, we share your data with third parties who act as processors on our behalf:
Payment Processing: We use Stripe to process payments securely.
Technical Processing & 3D Modeling: We utilize specialized software tools and cloud-based AI services to process images and generate 3D files. These providers are contractually bound to confidentiality.
Visualization & Hosting: We use platforms like Sketchfab or Spline to display 3D content.
Logistics: We share your shipping details with courier services to deliver your product.
Analytics: We use Google Analytics to understand website traffic and improve our services.
Data of Children
The Services are not intended for use by children. We do not knowingly collect personal information from children. If you are a parent and believe your child has provided us with data, please contact us to request its deletion.
Security and Retention
We implement security measures to protect your data, though no system is impenetrable. We retain your information as long as necessary to provide our services and comply with legal obligations (e.g., tax laws). Your private photographs are deleted from our processing systems once the production and delivery are completed, unless otherwise agreed.
Your Rights
Since we operate in the EEA (Germany), you have the following rights under the GDPR:
1- Right to access, correct, or delete your personal data.
2- Right to data portability.
3- Right to withdraw consent at any time.
4- Right to restrict or object to certain processing activities.
Contact
If you have questions about our privacy practices or wish to exercise your rights, please contact us at: Federico Lucero - forjalabstudio@gmail.com
